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Rupal Bapat has built a career dedicated to public service and consumer protection. She started with the City of Chicago in 1998, and since then she has implemented and enforced laws and policies geared to protecting consumers against fraud, deceptive practices, and unsafe policies. Her career has covered the spectrum of business compliance: retail stores, home repair contractors, immigration service providers, liquor establishments, and public passenger vehicles. Rupal currently serves as the Deputy Commissioner of the Public Passenger Vehicle Operations Division and manages a staff of 30. The division oversees the licensing of taxicabs, liveries, transportation network provides (commonly referred to as rideshare), ambulances, charter-sightseeing buses, horse-drawn carriages, pedicabs, medicars, water taxis and commercial passenger boats. Since assuming her role as Deputy Commissioner of the division, Rupal has eliminated outdated practices and streamlined licensing processes creating an efficient licensing experience with reduced customer wait times for service and an economical use of staff and resources. In this role, she has been instrumental in modernizing licensing and regulatory framework for existing public passenger vehicle licensees.
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